Returns Policy

Last Updated: Nov 01 2026

At ChainsOnly, customer satisfaction matters to us. We want you to feel confident when shopping for your favourite chains and accessories.

Please review our Returns Policy before placing an order.

1. Return Eligibility

To be eligible for a return, the following conditions should generally be met:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or a valid order number must be provided.

  • The return request must be submitted within 5 days of delivery.

Products that have been worn, damaged through improper use, altered, or returned without their original packaging may not qualify for a return, subject to applicable consumer rights.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

Our team will review your request and guide you through the available resolution.

3. How to Request a Return

Follow these steps to request a return:

  1. Contact our customer support team.

  2. Share your order number and reason for the return.

  3. Provide photographs or additional information if requested.

  4. Wait for return approval and instructions.

  5. Pack the product securely and send it to the authorised return address.

Please do not send products back without contacting us first.

4. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed through the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Exchanges

If you wish to exchange a product, please contact our support team to check availability and eligibility.

Exchanges are subject to stock availability and our applicable return conditions.

6. Return Shipping Charges

Return shipping charges will be handled as follows:

  • For eligible damaged, defective, or incorrect items, return shipping arrangements will be communicated by our support team.

  • For other approved returns, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

7. Non-Returnable Items

The following may not be eligible for return, except where required by applicable law:

  • Products showing signs of use or wear.

  • Products damaged due to improper handling or misuse.

  • Customised or personalised products.

  • Products returned without prior approval or required proof of purchase.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed, packed, or shipped.

9. Contact Us

For return, refund, or exchange assistance:

ChainsOnly Customer Support
Email: sales@chainsonly.com]
Phone/WhatsApp: (+1) 213-819-8635
Website: https://chainsonly.com

We appreciate your trust in ChainsOnly and thank you for shopping with us.